Client Risk & Success Systems, Built and Installed
Aedifico Consulting builds the post-sales operating system for Seed through Series B robotics, deep tech, and physical AI companies. One fixed-scope engagement of 4 to 6 months, ending with a client risk and success system your own team runs.
Six Deliverables, One Fixed Scope
Every engagement produces working systems and the documentation behind them. Nothing here depends on me staying after handoff.
Client Risk Model
A per-account risk register that names the specific deployment, adoption, and commercial conditions that predict churn or a stalled expansion, scored on evidence rather than sentiment.
Client Success Plan
A documented success plan template per account: outcomes the buyer signed up for, the milestones that prove them, and who owns each one on both sides of the contract.
Deployment Playbook
Site survey, integration checklist, acceptance criteria, and go-live gates so every new site follows the same path instead of a bespoke effort led by your engineers.
Post-Sales Org Design
Clear lines between deployment engineering, client success, and support, with a hiring sequence matched to your deployment and fleet growth.
Expansion & Renewal System
The mechanics for turning one proven site into a multi-site rollout, plus a QBR and renewal narrative built on measured outcomes instead of unit price.
Escalation Architecture
Tiered response paths that keep core engineering out of routine field issues and protect roadmap velocity as install count grows.
A Build, Not a Retainer
The engagement has a start, a scope, and an end. Four phases, documented as they are built, with your team running the system before I leave.
Diagnostic
Weeks 1 to 4. Account interviews, deployment history, and support data reviewed to locate where risk actually accumulates.
Design
Weeks 5 to 10. The risk model, success plans, and playbooks are written against your real accounts, not a generic framework.
Install
Weeks 11 to 20. Systems go live with your team running them, including cadence, ownership, and reporting.
Deployment
Final weeks. Handoff, training, and a 90-day operating calendar so the system survives without me.
Field Experience, Not a Playbook Library
HANDS-ON DEPLOYMENT BACKGROUND
I deployed construction robotics on active jobsites. Site surveys, safety sign-off, operator retraining, uptime commitments, and the escalation calls at 6am when a machine stops. The systems I build come from running that work, so they survive contact with a real field environment.
DIRECT ENR CONTRACTOR RELATIONSHIPS
I hold direct relationships with ENR-ranked contractors and their operations leaders. That means your success plans reflect how these buyers actually approve, fund, and expand technology programs, and it means warm context when you need a reference conversation.
Scope Your Build in One Call
Book a 30-minute call to review your current accounts, where client risk is concentrated, and what the 4 to 6 month build would cover.