Build Your Post-Sales Engine Before You Hire a VP of Customer Success
I design and install scalable post-sales operating systems for deep tech, defense autonomy, physical AI, and robotics companies in 4–6 months, so your engineers stay on the product instead of firefighting accounts.
Deep Tech Is Operationally Complex.
You ship autonomous systems, physical AI, or construction software, and the hard part starts the day after the contract is signed. Seed to Series B teams carry some version of this list:
// Note
Hiring a $175k+ Director of Customer Success won't fix a missing system.
Design the system for the field.
Staff it once it holds under load.
A Complete Post-Sales Operating System.
Installed in 4–6 months. You scale without carrying a senior salary on the books.
Framework
From reactive firefighting to repeatable execution.
- 01Implementation playbooks
- 02Sales → Delivery handoff system
- 03Enterprise kickoff templates
- 04Escalation matrix
- 05Risk management workflows
- 06Customer journey mapping
Metrics
From anecdotal updates to measurable performance.
- 01Customer health scoring model
- 02KPI architecture tied to outcomes
- 03Adoption tracking systems
- 04Expansion revenue framework
- 05QBR / EBR templates
- 06Board-ready reporting structure
Scale
From founder-dependent to scalable infrastructure.
- 01CS org design roadmap
- 02Hiring profile for junior CSM
- 0330-60-90 ramp plan
- 04Internal enablement workshops
- 05Documentation library
- 06Capacity planning model
Deep Tech. Autonomy. SaaS. Enterprise.
Most customer success consultants come from traditional SaaS. I come from the field.
// Conventional Consultants
They have never:
- ✕ 01Supported robotics and autonomy deployments in the field
- ✕ 02Worked directly with Top 25 ENR contractors and enterprise buyers
- ✕ 03Managed rollouts in live, safety-critical operating environments
- ✕ 04Balanced field operations with executive reporting
- ✕ 05Translated product usage into real-world operational ROI
// Aedifico
My background spans:
- ● 01Complex, hardware-meets-software environments
- ● 02SaaS implementation leadership
- ● 03Robotics, autonomy & physical AI deployments
- ● 04Enterprise & government-adjacent client management
- ● 05KPI architecture and executive reporting
I've worked across field teams, technical leaders, operations executives, and C-suite stakeholders. I use that range to design post-sales systems that survive contact with the real world.
Choose Your Build.
4-Month Foundation Build
Best for Seed–Series A companies formalizing post-sales for the first time.
- 01Defined new hire and client onboarding framework
- 02Health score model
- 03KPI dashboard structure
- 04Escalation & risk framework
- 05Junior CSM hiring blueprint
You leave with a fully installed, repeatable system.
Get Started6-Month Scale & Expansion Build
Best for Series A–B companies preparing for enterprise growth.
Includes everything in the 4-month build, plus:
- 01Customer segmentation model
- 02Tiered service architecture
- 03Expansion revenue engine
- 04Enterprise account planning system
- 05Board reporting templates
- 061–3 year CS org roadmap
You leave with a board-ready post-sales engine built for enterprise and government-grade clients.
Get StartedBuild the Machine Before You Hire the Operator.
// Hiring a Senior Director of CS
- — $150k–$200k salary
- — Equity
- — Benefits
- — Ramp time
- — Long-term overhead
// This Engagement
- ● Fraction of the cost
- ● Installed operating system
- ● No permanent payroll commitment
- ● Scalable foundation
Sectors I Partner With.
Deep Tech
Deep tech & physical AI startups (Seed–Series B).
Defense Autonomy
Defense autonomy & dual-use technology companies.
Physical AI
Robotics & autonomy platforms entering complex markets.
Hardware × Software
Hardware + software hybrid platforms.
Construction Tech
Construction technology companies selling to ENR Top 100.
If your sales velocity is outrunning your post-sales infrastructure, we should talk.
The Pipeline.
A four-phase build, sequenced like a deployment timeline.
Diagnostic
In depth audit of your current post-sales operations.
Architecture
Framework design and system installation.
Deployment
Metrics, reporting cadence, and workflow implementation.
Transition
Train your team and install your hiring blueprint.
By the end of the engagement your team runs the system without me, which is the point of hiring me.
Ready to Install Your Post-Sales Engine?
Book a 30-minute call. We walk your current post-sales setup and decide together whether a structured build fits your stage.